A common question often asked is who manages Supply Chain Consulting USA.com?
Mr. Sills is a degreed Industrial Engineer and business process consultant with more than twenty years of experience in materials handling engineering, distribution operations, project management, and systems implementation. John has significant expertise in supply chain management, distribution systems design, facility planning and layout, process and flow improvement, productivity programs, operations consulting, and transportation management.
——————————– Professional Background ————————————————
Mr. Sills’ recent assignments involved facility layout and capacity improvements, equipment specifications, Requests for Proposal (RFP) and supplier bids evaluation and selection, and project management for new and existing distribution centers. John led the design of an e-commerce order processing system for a direct-to-consumer television network using advanced automated order selection systems. He assisted in the detailed conceptual design, specifications, RFPs, and bid evaluation for a $60 million equipment purchase for a direct-to-consumer client and developed upgrades and redesigned layouts for nine distribution centers for a major retail chain store operator. He managed capacity evaluation and design for a 1 million square foot Greenfield warehouse and re-engineered the order selection and shipping systems for a major regional supermarket chain’s frozen foods distribution center.
As Senior Project Implementation Manager for DHL’s Express Logistics Group, Mr. Sills was responsible for logistics solutions for in-house and customers’ warehouse management systems and systems integration. He led the process design, network analysis and design, and implementation of 23 strategic parts centers with call center for 4-hour deliveries to the end-customer and directed detailed design and implementation of strategic parts centers and distribution centers for forward and reverse logistics. He led the design of a global solution for spare parts delivery with distribution centers in Europe, Asia, and North America. As Senior Program Manager at Ryder Systems, he led complex integrated business logistics programs.
At GE Medical Systems, he was responsible for Productivity, Manpower Modeling, Warranty, Regional Import/Export, Quality and Six Sigma, Global Distribution Purchasing, Service and Parts Strategy, and domestic and international transportation. His teams benchmarked regional successes and developed measurement improvement programs, productivity and customer satisfaction improvement programs and laptop debriefing process implementation. He led the Latin America Six Sigma Service Uptime program and managed the distributor logistics staff, improving domestic and imports operations and reducing imports cycle times 40%. He increased customer satisfaction for parts delivery from 37% to 84% in 3 years, by re-designing the warehouse network and outsourcing the warehouses.
——————————– Education and Honors —————————————————-
B.S., Industrial Engineering, Lehigh University
M.B.A., Transportation & Distribution Management and Finance, Syracuse University
GE Medical Systems Management Awards – 1994, 1996, GE Elfun Membership – 1996
Quarterly Business Driver Award – Air Express Carrier – 1993
Research Assistant Award – Syracuse University – 1989,
Delta Nu Alpha Transportation Fraternity National Paper Award – 1989